Delivery and returns.

At a glance

Buying

by enquiry, with a reply from Linda within two working days

Payment

in full by EFT, against an invoice from Artistic Answers (Pty) Ltd

Dispatch

within five working days of payment, with the courier’s tracking details

Delivery

within South Africa, quoted personally

Collection

in Constantia, Cape Town, free

Framing

unframed, with framing arranged on request

Returns

Within seven days of receiving a finished painting, whether we deliver it or you collect it, you may return it for a full refund, without giving a reason. Tell us in writing, by email or WhatsApp, within those seven days. You pay only the direct cost of sending it back, well packed, and within 30 days of your message we refund the price and any delivery charge you paid.

How buying works

1. Enquire from the painting’s page, or write to info@lindawolf.store. Each available painting shows its price.
2. Linda replies within two working days, by email or WhatsApp. She sends a delivery quote, or arranges a time for you to collect the painting in Constantia, Cape Town, at no charge.
3. An invoice follows from Artistic Answers (Pty) Ltd, the company that sells Linda’s paintings. You pay it in full by EFT.
4. Once the invoice is paid, Linda dispatches the painting within five working days and sends you the courier’s tracking details, or you collect it in Constantia.

Delivery

Delivery is within South Africa. Each delivery is quoted personally, and the quote sets out crating, insurance and any other costs before you pay.

Paintings ship unframed. If you would like yours framed, Linda arranges it on request.

Collection

You are welcome to collect your painting in Constantia, Cape Town, at no charge. Linda arranges the time with you.

Collection from the studio in Pearly Beach can also be arranged.

Returns

Within seven days of receiving a finished painting, whether we deliver it or you collect it, you may return it for a full refund, without giving a reason. Tell us in writing, by email or WhatsApp, within those seven days. You pay only the direct cost of sending it back, well packed, and within 30 days of your message we refund the price and any delivery charge you paid.

A commission follows your own brief, so the seven-day return does not apply to it. It becomes final once work begins, except where the law gives you a right we cannot exclude.

If you would like to see a painting in person before you buy, Linda can arrange a viewing. Write to info@lindawolf.store, or send a WhatsApp to 072 152 6246.

If anything is wrong when your painting arrives, please tell Linda straight away, with a photograph, and keep the packaging.

Questions

Write to info@lindawolf.store, or call or send a WhatsApp to 072 152 6246. Calls and messages are welcomed between 09h00 and 15h00, Monday to Friday.